General FAQs – Aura Textil I Interiors

Frequently Asked Questions

1. How long has Aura Textil i Interiors been in business?We are proud to be a second-generation family business. We opened our first shop 30 years ago in Zaragoza and have since brought our expertise to our current locations.

2. Where are your stores located?You can find our specialized showrooms in Vilanova i la Geltrú and Reus. We focus all our energy on these two locations to provide the best personalized service.

3. What is your return policy?We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or washed items cannot be returned.

4. Do you offer custom-made textile services?Yes! With three decades of experience, we specialize in helping you choose the right fabrics for your space. Please visit us in-store to discuss custom measurements.

5. How do I care for my linen and cotton products?To maintain the quality of our natural fibers, we recommend washing in cold or lukewarm water and avoiding high-heat drying. Specific care instructions are included with each product.

6. Can I buy your products online?We are currently updating our digital experience. You can browse our collections on our website and social media, and we invite you to contact us directly for orders or visit our showrooms.

7. Do you provide home interior consultations?Absolutely. We love helping our neighbors transform their houses into homes. Our team is available for advice on color palettes, textures, and fabric selection.

8. What makes Aura Textil different from big-box retailers?Our 30-year legacy. We don’t just sell fabric; we offer curated quality and personal relationships. We hand-select every thread to ensure it meets our family’s standards.

9. How long does shipping take for orders?For items in stock, we typically process and ship within 3–5 business days. Custom orders may take longer depending on the complexity of the work.

10. How can I stay updated on new collections? The best way is to follow our social media feed! We regularly post new arrivals, design tips, and a look behind the scenes of our family business.

Products & Quality

11. What types of fabrics do you specialize in? We specialize in high-quality natural fibers, including premium Mediterranean linen, Egyptian cotton, and durable blends perfect for upholstery and bedding.

12. Are your products manufactured locally? We prioritize working with European suppliers and local artisans to ensure our 30-year standard of quality is maintained in every stitch.

13. Do you offer hypoallergenic bedding options? Yes, we carry a wide range of organic cotton and treated textiles specifically designed for sensitive skin and allergy sufferers.

14. Will the colors of the fabrics fade over time? While all textiles eventually react to sunlight, we source high-grade dyes and UV-resistant fabrics specifically chosen for the bright Spanish climate.

15. Do you sell fabric by the meter? Yes, in our showrooms, you can purchase many of our exclusive fabrics by the meter for your own DIY projects or custom upholstery.

Custom Services & Design

16. Can you help me measure my windows for curtains? Absolutely. We provide expert guidance on how to measure correctly to ensure your custom window treatments fit perfectly.

17. Do you offer upholstery services for old furniture? We provide textile consultations for reupholstering. We can help you choose the best fabric to give your favorite antique chair a second life.

18. Can I request a fabric sample before buying a large amount? We encourage you to visit our showrooms to feel the textures. In specific cases, we can provide small swatches to help you match colors at home.

19. Do you handle large-scale projects for hotels or rentals? Yes, we have extensive experience outfitting holiday rentals and boutique spaces with durable, high-quality textiles.

Orders & Payments

20. What payment methods do you accept? We accept all major credit/debit cards, cash (in-store), and bank transfers for larger custom interior projects.

21. Can I change or cancel my order? If the order hasn’t been shipped or—in the case of custom work—the fabric hasn’t been cut, we are happy to make changes. Please contact us immediately.

22. Do you offer gift cards? Yes! An Aura Textil gift card is a perfect way to help a friend or family member start their own home transformation.

23. Is my online payment secure? Security is our priority. Our digital platform uses industry-standard encryption to protect your financial information.

Store & History

24. Why did you choose to focus on Vilanova and Reus? After 30 years, we realized we love the personal connection found in these communities. These locations allow us to offer the dedicated service our family is known for.

25. Is the store accessible for people with reduced mobility? Yes, our showrooms are designed to be welcoming and accessible to all our neighbors.

26. Are you open on Saturdays? Yes, we typically open on Saturdays to accommodate our clients who work during the week. Please check our Google profile for current seasonal hours.

27. Do you have seasonal sales? We hold traditional winter and summer sales (Rebaixes) where you can find our premium collections at special prices.

Sustainability & Care

28. Are your textiles eco-friendly? We are increasingly moving toward sustainable collections, including recycled cotton and Oeko-Tex certified fabrics that are free from harmful chemicals.

29. How should I store my winter duvets and blankets? We recommend storing them in breathable cotton bags (available in-store) in a cool, dry place to maintain the loft and freshness of the fibers.